Refund Policy
Last updated: September 12, 2026
Our 14-day refund window
You may request a full refund within 14 days of purchase if your Weddingly activation code has not been redeemed and the account has not been used to publish or manage a wedding website.
After activation
Once an activation code has been redeemed, the 12-month service period begins and the purchase is generally non-refundable. If a material technical problem prevents you from using the service and we cannot resolve it, contact us so we can review the situation.
How to request a refund
Email support@festonara.com with the purchase email, order ID, and a short description of your request. We may ask for reasonable information to verify the purchase. Approved refunds are returned through the original payment method; processing times depend on the payment provider.
Renewals and consumer rights
Weddingly does not automatically renew the 12-month plan unless a future checkout explicitly says otherwise. This policy does not limit any mandatory refund or cancellation rights that apply to you under the laws of your country or region.